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10/14/2024

044. Liar, Liar Pants on Fire: Decoding Body Language in Negotiations (afternoon)

Instructor: Traci L. Brown

Level of Complexity: Foundational/Intermediate
10:15 AM - 11:15 AM

When the economy gets uncertain, fraud and deception goes up. It might not be intentional, but people are more apt to stretch the truth or omit important information in negotiations when money is tight. How can you tell when something is not quite right in supplier discussions? Or when interviewing potential candidates? Or in that big sales meeting? Body language expert and Human Behavior Analyst Traci Brown will share tactics used by the FBI to uncover hidden truths and tactfully steer conversations in a more honest and productive direction so you make decisions using info that’s been hidden in plain sight. You’ll save time, money, energy and get to yes more quickly. Make sure to see my demo videos: https://youtu.be/Ea5DHEIQMj8 https://youtu.be/q9XYejSsJ4Y
 
In this fast paced session, you'll discover:
  1. Subtle body language that suggests deceit.
  2. Words or phrases that should be red flags in texts or emails.
  3. How to draw out the truth with kindness and professionalism.

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The Credit Overlord's Guide to Credit & Collections

Thea Dudley

The Credit Overlord's Guide to Credit & Collections

Being responsible for the credit and collections function in the construction industry is never any little kid's dream. But somebody's got to do it.

 

In The Credit Overlord's Guide to Credit & Collections, Thea Dudley presents an honest, open, and often hilarious account of her journey through opening contractors with credit lines, collecting, or chasing the payments, managing sales reps, teams and bosses.

 

Dudley shares her insights into succeeding in keeping your business cash flow moving while still salvaging the customer. She offers practical advice for protecting and collecting your money — written in plain, straightforward language that helps connects the dots. This is a must-read guide for anyone in the construction and building material industry.

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