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10/14/2024

037. Workplace Vibes: Your Toolbox for Building Effective Relationships (morning)

Instructor: Claudia St. John. Ph.D.

Level of Complexity: Intermediate/Advanced
9:00 AM - 10:00 AM

Studies consistently highlight the connections between emotions, performance, and overall wellbeing. But what does that actually look like in the workplace? And how does it translate into tools we can use to prioritize better teamwork, collaboration, and conflict resolution? In this keynote, attendees will uncover effective ways to strengthen their relationships, reduce stress, defuse conflict, and improve job satisfaction. It will also explore what it means to make and keep promises – and use forgiveness as a leadership super power - to be better custodians of your professional relationships.
 
Learning Objectives:
  1. Participants will walk away with actionable ways to help regulate your emotions and the emotional state of others.
  2. An understanding of what it takes to achieve higher productivity and success.
  3. Practical tools and tips to build better workplace relationships – and empower others to do the same.

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The Credit Overlord's Guide to Credit & Collections

Thea Dudley

The Credit Overlord's Guide to Credit & Collections

Being responsible for the credit and collections function in the construction industry is never any little kid's dream. But somebody's got to do it.

 

In The Credit Overlord's Guide to Credit & Collections, Thea Dudley presents an honest, open, and often hilarious account of her journey through opening contractors with credit lines, collecting, or chasing the payments, managing sales reps, teams and bosses.

 

Dudley shares her insights into succeeding in keeping your business cash flow moving while still salvaging the customer. She offers practical advice for protecting and collecting your money — written in plain, straightforward language that helps connects the dots. This is a must-read guide for anyone in the construction and building material industry.

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