Complete Story
10/11/2024
015. Leading Relationships (morning)
Instructor: Steve McClatchy
Level of Complexity: Foundational
9:00 AM - 12:00 PM
If you are in business today, you are in the business of relationships. The skills of communicating effectively, working with diverse multi-generational teams, setting clear expectations, giving feedback, navigating differing opinions, resolving conflict, and holding others accountable can be the most important skills you will ever develop as a leader. In this age of AI threatening the future of work these are skills that AI will never be able to do for you. In this presentation you will learn the keys to success in each of these areas and how to build relationships strong enough to handle the pressures and tensions inherent in building, leading and/or being a part of a dynamic, engaged, fast changing, high-performance, creative, collaborative team. This presentation is guaranteed to change the way you work, interact, solve problems, innovate, manage, and lead your business!
Learning Objectives:
- Use The 5 Levels of Maturity Framework to guide, coach and mentor others to greater levels of performance.
- Resolve conflict when it happens so it doesn’t slow down the pace of business.
- Give feedback more consistently and more effectively to increase engagement.
- Hold others accountable in a way that doesn’t damage trust and builds loyalty.
- Better communicate, collaborate, and set expectations to improve teamwork.
- Manage egos, immaturity, and games between team members.
- Build a culture of high trust and high performance that will retain your top talent.
Bookstore
The Credit Overlord: A Decade of Credit Advice Unleashed, Volume 1
Thea Dudley
Embark on an insightful journey through the complex world of credit and collections with Credit Advice Unleashed Volume I, the first installment in an indispensable series. This collection brings together a decade’s worth of Thea Dudley’s highly regarded advice columns, showcasing her unmatched expertise and unfiltered insights. With over 35 years of experience in the building materials and construction industry, Thea Dudley has earned her title as the ‘Credit Overlord,’ offering sharp-witted guidance, practical solutions, and an unapologetically candid approach that professionals in the field have come to rely on.
In Credit Advice Unleashed Volume I, readers will find real-world answers to the most pressing credit and collections questions, addressing the challenges and nuances faced by businesses in maintaining financial health and cash flow. Thea’s columns, infused with humor and hard-earned wisdom, provide both seasoned credit professionals and newcomers with the tools they need to navigate this critical aspect of business with confidence.
Whether you’re tackling overdue accounts, negotiating with clients, or streamlining internal processes, this book is your guide to mastering the intricacies of credit management. Experience Thea Dudley’s unparalleled voice and let her years of experience elevate your credit and collections game.
